Delete my account

Application concerned: Run Odyssey (iOS and Android — package app.odyssey.run), published by Run Odyssey SAS.

This is a convenience translation. The French version is the legally binding text.

1. Deleting your account from the app

This is the fastest route, and it takes effect immediately:

Open Run Odyssey and go to your Profile tab.
Open Settings.
Tap Delete my account and confirm.

No approval on our side is required: the deletion is carried out as soon as you confirm.

2. Deleting your account without the app

You do not need to install or reinstall the app to have your account deleted. Send a request to support@runodyssey.com from the email address associated with your Odyssey account, with "Account deletion" as the subject.

We reply within 30 days at the latest, and in practice within a few working days. We may ask you for an additional piece of information to confirm that the account is yours — this is to protect you against a deletion requested by someone else.

3. What is deleted

As soon as the deletion is carried out, the following are erased or irreversibly anonymised:

Your email address, replaced by a non-identifying technical value
Your first name, your runtag, your bio
Your profile picture and cover photo, including the files hosted at our media provider
Your city, country and neighbourhood
Your authentication tokens and your push notification token
Your memberships of crews and clubs, which frees up the seats you occupied

Your account can no longer be logged into, and no longer appears to other users.

4. What is kept, and why

We want to be precise here rather than reassuring.

Your activity history (runs, GPS routes, associated health data, gamification) is kept in a form detached from your identity: the record it is attached to no longer carries any data allowing you to be identified. This retention is used to keep the statistics of the crews and clubs you took part in consistent.

Messages you sent in a crew conversation remain visible to their recipients, attributed to a deleted account. We cannot rewrite other people's conversation history.

Transaction identifiers relating to a subscription are kept for the statutory accounting period (10 years). They contain no banking data.

If you want the complete and definitive erasure of everything above, including your activity history, ask for it explicitly at support@runodyssey.com: it is your right under Article 17 GDPR, and we will carry it out.

5. Getting your data back before deleting

Deletion is irreversible. If you want to keep your history, request an export before deleting your account: Profile → Settings → Export my data. You will receive a complete JSON file by email.

6. Contact

Any question about your data: support@runodyssey.com